jd99's Privacy Policy
Here is our complete and transparent explanation of how your personal information is collected, used, stored, and protected on the jd99 platform.
1 Introduction & Scope
jd99 is a secure and reliable online betting and casino platform operated for users in Bangladesh. We place the highest importance on the privacy of your personal information and are committed to protecting it.
This privacy policy ("Policy") applies to the jd99.mom website and all services connected to it. This Policy explains what types of information we collect when you use our platform, how that information is used, who it may be shared with, and what steps we take to protect your information.
By creating an account and using our platform, you agree to the terms of this privacy policy. We may update this Policy from time to time; any changes will be published on this page. We therefore recommend reviewing this page regularly.
This Policy applies only to jd99's own services. Third-party websites or services have their own privacy policies, for which we are not responsible.
2 What Information We Collect
jd99 collects various types of information from its users. A detailed description of this information is provided below:
2.1 Information You Provide Directly
- Your name, mobile number, and email address provided at the time of registration.
- Date of birth and information required for age verification (our platform is for users aged 21+ only).
- Government-issued identity document information submitted for identity verification (where applicable).
- Financial transaction details, including bKash, Nagad, or Rocket mobile wallet numbers.
- Information you provide when contacting customer service or support.
2.2 Information Collected Automatically
- Your device's IP address, browser type, and operating system information.
- Your browsing patterns on our site, page visit information, and session duration.
- Logs of betting and gaming activity, and deposit and withdrawal history.
- Information collected through cookies and similar tracking technologies (see Section 7 below for details).
- Mobile device identifiers (where applicable).
3 How Your Information Is Used
jd99 uses collected information only for specific and legitimate purposes. We process your information for the following reasons:
Account Management
To create, verify, and manage your account; to confirm your identity; and to ensure secure access to the platform.
Financial Transactions
To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain transaction records.
Security & Fraud Prevention
To detect and prevent suspicious activity, and to ensure the overall security of your account and the platform.
Customer Service
To answer your questions and resolve issues via 24/7 live chat and email.
Service Improvement
To analyze user experience and improve the functionality and usability of the platform.
Communication & Notifications
To send important account-related updates, transaction confirmations, and notifications about policy changes.
4 Information Sharing & Disclosure
jd99 never sells or rents your personal information to third parties. However, in certain circumstances we may share your information with the following parties:
4.1 Service Provider Partners
Only the necessary amount of information is shared with trusted third-party service providers that assist in operating our platform — such as payment processing (bKash, Nagad, Rocket), technology infrastructure, and fraud detection services. These partners operate according to our instructions and are bound to comply with our privacy standards.
4.2 Legal Obligations
It may be necessary to disclose information in response to legal processes, court orders, or legitimate requests from government authorities. In such cases, we will provide only the information legally required.
4.3 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such circumstances, we will notify you in advance and ensure that the receiving party also maintains our privacy standards.
4.4 With Your Consent
Outside of the cases mentioned above, we will share your information with any other party only on the basis of your explicit consent.
5 Data Security Measures
jd99 maintains industry-standard technical and organizational measures to protect your information. The key components of our security framework are as follows:
- SSL Encryption: All of our data transmissions are encrypted using SSL (Secure Socket Layer) technology, which keeps your information secure when it is sent over the internet.
- Secure Data Storage: Collected information is stored on secure servers, and multiple layers of security measures are used to prevent unauthorized access.
- Access Controls: Only authorized personnel may access your personal information, and they are bound by a commitment to maintaining confidentiality.
- Regular Security Reviews: The security of our systems is regularly evaluated and kept updated against new threats.
- Payment Security: Special security protocols are followed to protect financial transaction information; card numbers or bank details are not stored directly on our servers.
It should be noted that no data transmission over the internet or electronic storage is 100% secure. We make every effort to protect your information, but we cannot guarantee absolute security. You can also contribute to your own security by keeping your account password confidential and not logging in on unsecured networks.
6 Data Retention Period
jd99 retains your information only for as long as necessary. Generally:
- Account information is retained while the account is active and for as long as legal or regulatory requirements exist after the account is closed.
- Financial transaction records are retained for the period required by legal obligations.
- Customer service communication records are retained for a reasonable period after an issue is resolved.
- If you request that your account be deleted, information beyond what is required by legal obligations will be deleted as soon as possible.
7 Cookies & Tracking Technologies
The jd99 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve our services.
7.1 Types of Cookies
Essential Cookies
Required for the basic functionality of the website. Without these, the platform will not work properly.
Functionality Cookies
Remember your preferences and settings, personalizing your experience on future visits.
Analytics Cookies
Help us understand how users interact with our site and improve our services.
Security Cookies
Used to detect and prevent fraud and to ensure the security of your session.
7.2 Managing Cookies
You can manage or delete cookies through your browser settings. However, disabling cookies may cause some features of our platform to not work properly.
8 Your Rights & Choices
As a user of jd99, you have the following rights over your personal information:
Right of Access
The right to request information about what data we hold about you and to receive a copy of it.
Right to Rectification
The right to request correction of any inaccuracies or incomplete details in your personal information.
Right to Erasure
The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
Right to Object to Processing
The right to object to the processing of your information for specific reasons, particularly for marketing purposes.
Data Portability
The right to receive your information in a structured, machine-readable format and, where applicable, to transfer it elsewhere.
Withdrawal of Consent
The right to withdraw your consent at any time where information processing is carried out on the basis of consent.
To exercise these rights or to make any request regarding your information, please contact our support team. We will process your request as quickly as possible.
9 Privacy of Minors
jd99 is a 21+ platform — for users aged 21 and above only. We do not knowingly collect any personal information from minors (those under 21).
If we become aware that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account. If you believe a minor is using our platform, please let us know at [email protected].
10 Changes to This Policy
jd99 may update this privacy policy from time to time. We review this Policy in line with the ongoing development of the platform, regulatory changes, or the addition of new services.
For important changes, we will notify you by email or through a notification on the platform. Updated policies will take effect from the date they are published on this page. If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy.
We therefore recommend that you visit this page regularly.
11 Contact Us
If you have any questions or concerns about this privacy policy, or any requests regarding your information, our support team is always ready to assist you.
We provide support in both Bengali and English. Your information-related requests will be processed as quickly as possible.
Play safely at jd99
Your information is secure, and your privacy is our commitment. Log in to jd99 today and enjoy a safe betting experience.
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